Customer support
Below, you will find the Frequently Asked Questions (FAQs) section where you can find answers to many of your questions. If, after reviewing this information, you still need additional assistance, we invite you to use the ticket submission section. We are here to help you and make sure you find the information you are looking for.
Find answers at every stage of the shipping process
Frequently asked questions
These are some of the common questions about our company.
Comercial LABOR specialises in exclusive sales to suppliers and distributors in the sector.
If you are an end customer, we invite you to visit our website dedicated to individuals at the following link:https://www.labcomercial.com/en/ We look forward to hearing from you!
Detailed information about each product can be found in its data sheet, available on the product page. If you still have questions or need more information, please do not hesitate to contact us. We will be happy to help you.
You can make an application or request a quote in two ways:
- Through our website: Go to the Contact section and fill in the form with your details and information about the products you need.
- By email: Send us your application to info@comerciallabor.com, indicating the details of your order or enquiry.
We will contact you as soon as possible to offer you the best option.
Yes, you can consult our catalogue and price list in the Catalogue section of our website.
There you will find 2 PDF files: one with our product catalogue and one with the updated price list - visit it to get all the information you need!
Generally, orders are shipped the same day we receive the order, unless you indicate a specific preference.
El tiempo de entrega varía según la dirección de envío y el transportista elegido, aunque normalmente los pedidos suelen entregarse en un plazo de 2 o 3 días hábiles.
Por supuesto. Si no encuentra toda la información que necesita en nuestra página web o aún no está seguro de qué producto se ajusta más a sus necesidades, no dude en contactarnos. Puede escribirnos a info@comerciallabor.com , and we will be happy to advise you.
En Comercial Labor, trabajamos con pagos de transferencia bancaria, domiciliación bancaria, Confirming y giro domiciliado.
Si desea más información sobre nuestras condiciones de pago, no dude en ponerse en contacto con nosotros escribiendo a info@comerciallabor.com. Estaremos encantados de ayudarle.
Si al recibir tu pedido detectas algún problema, debes notificarlo en un plazo máximo de 24h.
Una vez nos hayas contactado, te solicitaremos que nos envíes imágenes del paquete recepcionado, incluyendo cualquier daño visible en el embalaje y los productos afectados. Inmediatamente, nuestro equipo se pondrá en contacto contigo para determinar la mejor forma de proceder y ofrecerte la solución más adecuada. ¡Estamos aquí para ayudarte!
You have a period of fourteen (14) calendar days from the receipt of the product to exercise your right of withdrawal.
To initiate a return process, you must contact our Customer Service at the email info@labcomercial.com and you will receive a response by email with detailed instructions to complete the return process.
The goods must be dispatched within five working days from the start of processing.
Only products in their original packaging and in perfect condition will be accepted. Products that have been used, altered or modified will not be accepted, nor those that are not eligible for return according to our policies.
Once the return is accepted and the material is received, a credit invoice will be processed (deducting the amount from your next order).